the overview
We’re looking for a search focused Account Manager to assist with department and company growth initiatives. This position is key to establishing client satisfaction and serves as the liaison between the strategist and the client partner. The Account Manager has skills in reading the room, has insights into identifying priorities, and demonstrates professionalism in every situation and circumstance.
Part of our hiring process to gauge insights into your approach to unique situations and circumstances is for applicants to complete a Culture Index survey. Please use this link to access the survey: https://go.apply.ci/p/4vp3b1lAuqy The survey only takes about 5-minutes to complete. This survey will provide an opportunity to upload your resume.
What we need from you
- Willingness and ability to exemplify core agency principles: Caring, Curiosity, Competitiveness
- Bachelor’s degree in English, Journalism, Communications, Marketing, or similar field
- 3 or more years of experience in managing client relationships and projects
- Basic knowledge of HTML WordPress
- A working knowledge of SEO (onsite and offsite) and how it applies to content marketing
- Knowledge of analytics tools like Google Analytics, Google Search Console, SEMRush
- Knowledge and understanding of social media platforms (Facebook, Twitter, Instagram, YouTube, etc.), best practices and how they can be deployed in different scenarios
- Strong time management skills with the ability to plan, organize, prioritize, & respond to changes quickly
responsibilities
- Demonstrated experience assessing and understanding multiple facets of client businesses, including but not limited to: Business type (B-2-B, B-2-C)
- Industry vertical
- Target market(s)
- Marketing goals, objectives, and benchmarks
- Key performance indicators
- Business Objectives
- Customer lifetime value
- Ability to work proactively with internal agency teams to ensure client objectives are executed on-time and within budget
- Excellent verbal, written, organizational, and time management skill
- Experience fulfilling dual roles related to client campaign execution:
- Manage projects of varying complexity, length, and scope
- Intermediary between client and internal agency teams
- Ability to juggle multiple projects simultaneously across client list and various internal agency team
- Experience using project management platforms beneficial but not mandatory
- Possess basic working knowledge of – or demonstrate ability to learn – the following platforms, as well as articulate the role each plays in a client’s digital marketing plan:
- Google Search Console
- Google Analytics
- Google Business Profile
- Google Tag Manager
- Google Ads
- Bing Ads
- Facebook Ads
- LinkedIn Ads
- Division D, Simpli.fi, StackAdapt (or other programmatic platforms)
the average day around here
- Set up new client projects within all appropriate systems
- Track assignments and communicate client requests and concerns to appropriate team members
- Monitor any client changes or program requests so that proper billing and team tasks are updated accordingly
- Set up, monitor, and participate in client meetings and build client relationship through trust, and the achievement of client goals
- Work with strategist to manage projects to client’s satisfaction
- Review and understand data as presented by strategists, to better be able to discuss and clearly present monthly reports with clients
- Support and demonstrate company core values and fundamentals
what you’ll get from us
- Highly competitive pay (with tremendous ability to grow further)
- Employee health insurance provided at no cost to you
- Employee supplemental insurance for dental and vision benefits, also at no cost to you
- A robust digital package of services so you can watch documentaries, stay up to date on industry trends, and/or enjoy your downtime paid for by the company
- Generous PTO offerings (that grows over time)
- Eligibility to participate in the company 401(k) with a free 3% percent company contribution regardless of how much you contribute (even if you choose not to contribute any on your own) after 90 days, first day of the new quarter
- All major holidays off, plus the week between Christmas and New Years–in addition to your normal vacation time
- Culture to be who you are. We work with employees on a personal development process to promote their individual ‘Super Power Zone’. We help identify your zone and help you spend time in that zone!
- An annual reimbursement for industry related and approved courses and/or seminars.
- Consistent feedback on a monthly, quarterly, and annual basis.
- Freedom to work remote, and the trust to juggle life and work as needed
- No cubicles, lots of space and natural light, for those who elect to come into the office
- Shared treadmill desks (for getting those steps in)
- Limitless supplies of La Croix and a company credit card for you to order team lunch at your remote workspace
- A unique campus-like, beautifully landscaped, around fountains, decks, and patios type work environment. (We’ve got 3 buildings to choose from if you wish to come into the office.)
Are you the Account Manager we’ve been searching for? Again, please click this link and take our Culture Index survey, so we can get to know more about you!