IMPORTANT: Google recently placed the following notice at the top of the Google My Business support pages: “If your business is affected by COVID-19, update your profile to provide the most accurate info.” 

Inform your customers if your business has been affected by COVID-19 by updating your Google My Business listings using the following implementations:

1. Change your business hours

If COVID-19 has caused a change to your business hours, you can log into your GMB account to update the times when you’ll be open or closed. Your new operating hours will show when the customer visits your live listing[s]. Learn how to change your hours.

2. Update your business description

Explain whether or not your business operations have been affected by COVID-19, such as delays in order processing, unavailable items, etc. It’s also a good idea to share information about extra precautions your business is taking, whether it’s providing additional services to the community or instituting new sanitation measures inside your storefront. Learn more about editing your business description.

3. Create a post

Use Posts to share detailed and timely updates about what’s going on with your business as it relates to COVID-19. For example, add information about what products and services you have available, and link to other resources. You can continue to use Posts to directly communicate with your customers on a regular basis as your business makes necessary adjustments. Learn how to create a post.

4. Update your phone number

Make sure your phone number is correct so that customers can reach you. Learn how to edit your number.

Tip: If you’re currently a Digital Strike – Targeted Marketing client and are using call tracking, you can contact Kara Faris with the appropriate forwarding number and she will make the change ASAP.  

5. Respond to Q&A’s promptly

Sign in to the Google account tied to your Google My Business listing. To answer a question, navigate to your listing via Google Search and click “See all questions (#),” under the “Questions and answers” section. Navigate to the question you want to answer and click “answer” to reply.

If you have any questions or trouble implementing these suggestions. Please contact Kara Faris, our Local SEO Manager. 


Kara Faris

Learn more about Kara Faris